Introduction
Implementing a restaurant POS system is not just about taking orders and payments—it’s about how well the system supports real service conditions, kitchen workflows, customer experience, and day-to-day operations.
This case study showcases how ARCDOO, an authorised Odoo Partner in Australia, implemented a fully customised Odoo Restaurant POS system for Persian Kebab House, a Melbourne-based restaurant specialising in Persian cuisine.
Rather than using off-the-shelf tools, ARCDOO designed and delivered a complete, real-world hospitality solution—covering restaurant photography, menu design, website development on Odoo, POS setup, online bookings, kitchen display systems, QR ordering, payments, VOIP, and marketing automation—all operating within one unified Odoo platform.
This project demonstrates how Odoo Restaurant POS in Australia can be deployed successfully when it is tailored to an actual restaurant environment, not just configured as a generic POS system.
About Persian Kebab House (Melbourne)
Persian Kebab House is a Melbourne restaurant specialising in authentic Persian cuisine, charcoal-grilled kebabs, and traditional dishes, offering dine-in, takeaway, and online ordering.
What the owners were looking for:
- A professional brand and visual identity
- A modern website and digital presence
- A reliable restaurant POS system
- Smooth kitchen and front-of-house operations
- Integrated bookings, communications, and marketing
- One system to manage everything without multiple vendors
The Challenge:
Before working with ARCDOO, the restaurant faced common hospitality challenges:
- Disconnected POS, website, phone, booking, and online ordering tools
- Manual communication between front-of-house and kitchen
- No central customer database
- No integrated marketing or SMS system
- Need for professional visuals and menu design
- Risk of operational inefficiency during busy service hours
- Limited visibility into costs and performance
The objective was to implement a robust Odoo Restaurant POS system, supported by a complete hospitality setup from day one.
The ARCDOO Solution:
A Complete Odoo Restaurant POS System
ARCDOO delivered a fully integrated Odoo Restaurant POS solution, covering branding, digital presence, front-of-house, kitchen operations, payments, bookings, communications, inventory, and marketing —all connected within Odoo.
1. Restaurant Photography & Visual Branding
ARCDOO designed the restaurant logo, menu, and brand kit and organised professional restaurant photography to capture the menu items and restaurant interior.
These visuals were used consistently across the website, menus, and marketing channels.
2. Menu Design (Print & Digital)
ARCDOO designed a professionally branded menu, optimised for in-restaurant dining, Online viewing and ordering, and takeaway menu.
The menu layout focused on clarity, visual appeal, and brand consistency.
3. Website Design & Development on Odoo
The Persian Kebab House website was designed and developed on Odoo, ensuring Mobile-friendly design, SEO-ready structure, Fast loading performance, Clear calls-to-action for bookings and orders.
The website acts as the restaurant’s digital front door.
4. Online Booking System
ARCDOO implemented Odoo Appointments as the online booking system for Persian Kebab House. This allows customers to book tables online through the website, Centralised reservation management within Odoo, Customer details automatically stored in Odoo CRM, Seamless connection between bookings and POS and customer records, Real-time visibility for front-of-house staff. The booking system operates natively within Odoo, ensuring accurate scheduling, better table planning, and a smooth customer experience.
5. Odoo Restaurant POS
At the core of the solution is Odoo Restaurant POS, customised specifically for Persian Kebab House for Fast order entry for busy service, Dine-in and takeaway workflows, Real-time order synchronisation, and Centralised sales reporting.
This POS system is designed for reliability during peak hours.
6. Kitchen Display & Printer Integration
Orders from the POS are routed instantly to: Kitchen Display System (KDS) Kitchen and receipt printers This ensures faster preparation, fewer errors, and smoother kitchen operations.
7. Payments & Tyro EFTPOS Integration
ARCDOO integrated Tyro EFTPOS directly with Odoo Restaurant POS, enabling:
- Fast and secure card payments
- Unified sales and payment reporting
- Simplified reconciliation
8. QR Code Table Ordering
To enhance customer experience, ARCDOO implemented QR code table ordering:
- Customers scan a QR code at their table
- Orders flow directly into Odoo POS
- Orders are sent automatically to the kitchen
This reduces wait times and staff workload.
9. Online Ordering & Takeaway Integration
Online orders are fully integrated into Odoo, providing:
- Centralised order management
- Accurate sales reporting
- No duplicate systems
10. VOIP Phone System Integration
ARCDOO implemented a VOIP phone system integrated with Odoo, allowing:
- Centralised business phone management
- Call tracking linked to customer records
- Better handling of reservations and enquiries
This ensures no missed calls and improved customer service.
11. SMS & Email Marketing for Restaurants
ARCDOO implemented Odoo SMS Gateway (Australia) and email marketing, enabling:
- Booking confirmations and reminders
- Order notifications
- Promotional campaigns
- Customer engagement and loyalty
All communications are managed directly inside Odoo.
12. End-to-End Restaurant Workflow in Odoo
Odoo connects the restaurant’s operations through a single continuous workflow:
-Order placed at POS → Sent to kitchen display/printer
-Dish prepared and served → Inventory updated via recipes (BOMs)
-Payment completed → Sales and tax data recorded automatically
-Data synced → Reporting and accounting updated in real time
This removes manual handovers and provides full operational visibility.
13. Inventory, Recipes & Purchasing Management
ARCDOO configured Odoo to manage:
- Ingredient-level inventory tracking
- Recipe costing using Bills of Materials (BOMs)
- Automatic stock deductions from POS sales
- Reorder rules and supplier purchasing workflows
This helps control food costs and reduce waste.
14. Restaurant Hardware and Device integration
The Odoo system supports standard restaurant hardware, including:
- POS terminals and tablets
- Kitchen and receipt printers
- Barcode scanners for inventory
- Optional Odoo IoT Box for device connectivity
This ensures reliable operation in real restaurant environments.
Results
With ARCDOO’s Odoo Restaurant POS system, Persian Kebab House achieved:
- Fully integrated restaurant operations
- Faster service and kitchen coordination
- Professional brand and online presence
- Centralised POS, bookings, VOIP, and marketing
- A scalable system ready for future growth
Why This Case Study Matters
This project demonstrates how Odoo Restaurant POS in Australia works best when:
- Systems are customised properly
- All tools are fully integrated
- One experienced partner manages the entire solution
Why Choose ARCDOO
ARCDOO is a Melbourne-based, authorised Odoo Partner, specialising in Odoo Restaurant POS and hospitality systems.
We deliver:
Branding, photography, and menu design
Website design and booking systems
POS, kitchen, QR ordering, and VOIP
SMS, email marketing, and reporting
Visit Us or Book a Demo
You can:
- Book a video conference, or
- Visit our office in Blackburn, Victoria
Contact ARCDOO to see Odoo Restaurant POS in action
We’ll demonstrate every Odoo service and product we offer to restaurants.