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Terms & Conditions of Purchase and Use - ARC IPTERMS OF USEPURCHASING IT & TELECOMMUNICATIONS PRODUCTSFAIR TRADING POLICY & CONSUMER GUARANTEEDISCLAIMERCOPYRIGHT STATEMENTOEM POLICYPAYMENT SURCHARGES

Terms & Conditions of Purchase and Use - ARC IP

Please read the terms & conditions of purchase and for the use of arcip.com.au. If you can't find the information you need, please contact us via email at [email protected] or phone our customer service team and get help from a Customer Service representative.

Website Ownership

The ARC IP online website is owned and operated by ARC HOST PTY LTD ABN: 11 664 411 689.

By using or accessing this site you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use this site.

TERMS OF USE

GOVERNING LAW

ARC IP controls and operates this website from its office within Australia. Our Terms of Use are governed by the laws of the State of Victoria. You and ARC IP agree to submit to the non-exclusive jurisdiction of the courts of Victoria. If you choose to access this site from another location, you are responsible for compliance with applicable local laws.

REVISIONS OF TERMS OF USE

ARC IP may revise or amend these Terms of Use at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these Terms of Use is found to be unenforceable, the remainder of these Terms of Use remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by these Terms of Use as so revised. You should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

SITE CONTENTS, OWNERSHIP & USE RESTRICTIONS

The material on this site is protected by copyright under the laws of Australia and other countries through international treaties.

Unless otherwise indicated, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by ARC IP and its related companies, affiliates, licensors and licensees.

The name 'ARC IP' is a registered trademark of ARC HOST PTY LTD.

PERSONAL, NON-COMMERCIAL USE

Permission is granted to display, copy, distribute, download, and print in hard copy portions of this site solely for the proper and reasonable purposes of:

  • Placing an order with ARC IP
  • Using this site as a shopping resource for IT and telecommunications products, provided that you do not modify the site and that ARC IP retains all copyright and other proprietary notices contained in the Contents.

You must not, without our prior written permission, exploit any of our site materials for commercial purposes or other purposes that are not expressly permitted under these Terms of Use.

PROHIBITED CONDUCT

You are not authorised, without the prior written permission of ARC IP and each other owner of rights in content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content.

No trade mark (whether registered or otherwise) that is contained on this site or otherwise used by ARC IP may be used without our prior, specific, written permission or that of the trademark owner.

Please note that the permission granted to use material on the site terminates automatically if you breach any of these Terms of Use.

PROTECTING YOUR LOGIN DETAILS

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify ARC IP in connection with any use (whether authorised or unauthorised) of your user name or password. ARC IP may suspend or cancel your account at any time without prior notice.

SECURITY & PRIVACY

ARC IP will comply with ARC IP's Privacy & Security policy. ARC IP will not reveal your personal information to external organisations except for the purposes of fulfilling your order.

YOUR FEEDBACK

You grant ARC IP an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this site or otherwise provide to ARC IP from the time you authorise it to be sent. You agree that we can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.

GENERAL PROHIBITIONS

You must not upload, post, transmit or otherwise make available through the site any material which:

  • violates or infringes the rights of others (including their privacy and intellectual property rights);
  • is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
  • encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law;
  • restricts or inhibits any other user from using or enjoying the site;
  • affects the functionality or operation of the site or its servers or the functionality or operation of any user's computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); or
  • breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require ARC IP to take remedial action under any applicable industry code.

INDEMNITY

You agree to indemnify and will keep ARC IP indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by ARC IP in connection with your use of this site, your breach of these Terms of Use or your breach of any rights of third parties.

PURCHASING IT & TELECOMMUNICATIONS PRODUCTS

ORDERING GOODS

Any order placed by you in the manner described in this site is an offer by you to purchase a particular IT or telecommunications product for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order within reasonable timeframe, and we send you written confirmation of the cancellation prior to the goods being dispatched to you.

ARC IP may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices and information displayed on the ARC IP website, ARC IP reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order. We may require additional verification or information before accepting any order. We only accept orders from within mainland Australia and Tasmania. Within this area, our policies as to delivery and returns apply as set out in these Terms of Use.

ARC IP reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

PURCHASING & PAYMENT

For each online order, you must pay:

  • the applicable price for the relevant IT or telecommunications products confirmed by ARC IP; and
  • the delivery and handling fee specified on the website at that time.

Your order and credit card details are safe and secure. All personal and credit card information provided to ARC IP is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using PayPal, direct deposit, credit cards or payments in store, COD is not accepted. Payment must be cleared before the goods are dispatched unless you have approved credit account with ARC IP.

DELIVERY & STORE PICKUP

All orders placed through this website are subject to confirmation and acceptance by ARC IP. We may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If we request payment for increased prices, you may cancel the order by giving notice to ARC IP, which must be received within seven days of the announcement of the increase.

ARC IP or its agent will deliver the IT and telecommunications products you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available we will notify you of this as soon as possible. Anyone at the delivery address who receives the goods will be presumed to be authorised to receive the goods.

If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. ARC IP or its carrier may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no one at the delivery address or no one of appropriate age to receive the order causing the item to be returned to sender, ARC IP may charge you additional delivery fees to resend the goods.

TITLE & RISK

Title to the IT and telecommunications products purchased on this site does not pass from ARC IP to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery.

RETURNS POLICY & REFUNDS

All product returns are subject to ARC IP's Returns Policy, which forms part of these terms and conditions.

PRODUCT INFORMATION, PRICES & SPECIFICATIONS

Accessible capacity of storage devices may be less due to pre-installed software and system partitions. Recovery media may not be included with some IT products.

ARC IP aims to include up-to-date pictures and specifications of all IT and telecommunications products. However, our picture and/or description of the goods may differ from the actual goods. We recommend you read the product specifications and compatibility requirements carefully before purchase. Images are for illustration purposes only, actual product may differ. With the exception of information relating to ARC IP pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer and/or vendor and not ARC IP, and ARC IP has included it on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.

DISCLAIMER OF LIABILITY

To the extent permitted by law, ARC IP will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:

  • The use, copying, or display of the contents of this site.
  • IT and telecommunications products or services supplied by ARC IP under these Terms of Use.
  • A failure or omission on the part of ARC IP to comply with its obligations under these Terms of Use.

DISCLAIMER OF WARRANTY

ARC IP is providing this site and its contents on an 'as is' basis and use of this site is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the site. ARC IP and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this site (including in relation to any products or services).

To the extent permitted by law, including any non-excusable statutory obligations, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, ARC IP expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

LIMITATION OF LIABILITY

Our total liability to you (if any) in connection with this site, or with these Terms of Use or any IT or telecommunications products or services supplied under them, will be limited, at our election, to:

  • In the case of information or services supplied or offered by us – the re-supply of the information or services or payment of the cost of doing this.
  • In the case of IT or telecommunications products supplied or offered by us – repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this.
  • The amount paid by you (if any).

RIGHTS WE CANNOT EXCLUDE

The above disclaimer and liability limitation do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Australian Consumer Law.

TERMINATION

Your ability to purchase IT and telecommunications products from this site may be terminated by ARC IP at any time without notice. All restrictions, licences granted by you and limitations of ARC IP's liability will survive termination.

FAIR TRADING POLICY & CONSUMER GUARANTEE

ARC IP is committed to complying with the various Trade Practices Acts and Fair Trading Laws. The benefits provided to you under the various warranty of different IT and telecommunications products are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

DISCLAIMER

This data is provided 'as is'. Neither ARC IP, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of any of this data. It is not provided for professional use. Any use of this information is at the user's risk. ARC IP does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

This site may contain third party advertisements and links to third party sites. ARC IP does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or websites and does not accept any responsibility or liability for the conduct or content of those advertisements and websites and the offerings made by the third parties. Third party advertisements and links to other website where goods or services are advertised are not endorsements or recommendations by ARC IP of the third party websites, goods or services. Your access to or use of them is at your own risk.

COPYRIGHT STATEMENT

You may use and/or copy the information on this website for personal reference only. ARC IP endeavours to ensure all information contained in this website is correct at the time of inclusion. However, the accuracy of the material cannot be guaranteed and visitors using the information from the website do so entirely at their own risk. The information may not be reproduced or published in any other way or by any means without the prior written consent of ARC IP.

OEM POLICY

You may purchase an OEM software product only if:

  • You are a computer technician, IT Consultant, computer reseller or;
  • You are assembling a PC system or IT infrastructure.

ARC IP reserves the right to refuse sales of OEM software to unqualified customers. In this case, all payment relevant to the OEM software will be refunded. Though ARC IP makes every effort to ensure the enforcement of the OEM policy by respective manufacturers, customer has the responsibility to adhere to the policy when making purchase.

PAYMENT SURCHARGES

Payment surcharge applies for the following payment methods:

  • 1.65% VISA/MasterCard Debit or Credit Cards
  • 1.7% AMEX Cards
  • 2.2% PayPal

During the checkout process, you can select any payment method to show surcharge calculation and order total before you complete the checkout. The correct total that will be charged is always visible prior to completing your order and making payment.

Contact Information:

  • Website: arcip.com.au
  • Email: [email protected]
  • Business: ARC HOST PTY LTD
  • ABN: 11 664 411 689
  • Phone: 1300 100 440